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If you have a question that is not listed on this page, please scroll to the bottom to fill out the form and I'll get back to you with answers as soon as possible!

  • What kind of treats do you offer?
    I focus completely on decorated sugar cookies! There are a ton of awesome bakeries in the area that offer all kinds of treats, so I just prefer to specialize in one item and reccomend others :)
  • How will I receive my order? Do you offer delivery or shipping?
    Pickup will be from my location in Athens, GA- address is listed on the bottom of each website page but will also be sent in your reminder email. I offer delivery anywhere in Athens, GA for a $8 fee. I do not offer out-of-town delivery or shipping for Custom orders. We are currently testing out shipping for certain items in the Online Store but we are not liable for any carrier damage.
  • Do you deliver to the UGA Dorms?
    Yes! We offer delivery to UGA Dorms. Each of the dorms have a shelf in the lobby meant for deliveries that aren't from mail carriers and the resident is able to grab their items from that shelf at any time. You will receive an email notification that your item has "shipped" when it has been delivered to the dorm- I usually send a follow up photo as well. We are not liable for items taken off of this shelf so order at your own risk.
  • Can I buy cookies at your physical location?
    Yes! Each Wednesday I put out a limited number of "Grab & Go" cookies (typically designed to match the nearest holiday/season) and they are available for purchase until they sell out. They are first come, first served so be sure to check out my Instagram & Facebook pages for stock updates!
  • How will I choose my cookie designs for an order?
    After an order request form is submitted, I will email you to let you know if I can accomodate your order or not. You will be able to send your own photos or sets from my gallery for inspiration so that I have an idea of what you're interested in, but every order is completely customized so no set will be identical. If you don't have photos you can describe a theme with color preferences, names and/or phrases and I will talk through designs with you.
  • How far in advance should I place my Custom Cookie order?
    At least 1 week notice is required for Custom Orders, though I ALWAYS suggest getting it in as soon as you know any sort of details for the best odds of me being available. I take orders on a first-come, first-served basis until I hit my weekly limit. During the holiday months, I can book up several months in advance! If I agree to take your order when I am already booked, a Rush Order fee of 20% will be applied. You can always check my Current Availability here. Bulk orders (over 100 cookies) must be placed at least 2 weeks in advance. I take a 50% deposit to secure your order date, but you are still able to cancel and get a full refund if you cancel at least 1 week before your date so it never hurts to place your order even with an unsure quantity or design. Nothing is set in stone until that 1 week time period :)
  • Do you offer Gluten-Free and Dairy-Free options?
    Yes! Though equipment is thoroughly cleaned and these items are made on separate days, everything is still made in a facility that contains gluten and dairy so these items may not be suitable if you have a severe allergy versus just an intolerance.
  • How long do your cookies last? Do they need to be refrigerated?
    In the heat-sealed bags, the cookies are fresh for about 2-3 weeks. They do not need to be refrigerated, but I recommend keeping them at room temperature and out of heat and humidity to avoid melting! They can also be frozen for months at a time. To freeze, simply leave in their bags and lay flat in the freezer. Take them out to thaw at room temperature 6-8 hours before eating!
  • Why don't you offer out-of-town delivery anymore?
    As my business is expanding, I am unfortunately growing too busy with clientele within the Athens-area to accommodate driving for hours a day around the state.
  • Do you offer individual wrapping?
    Yes! All of the cookies come individually wrapped and heat-sealed and are placed in bakery boxes for easy transport. The detailed ingredients label is also included. If you'd like them tied with ribbon, add $6/dozen.
  • Are your cookies nut-free?
    Everything at Baylee Bakes is completely nut-free (my almond-flavored cookie option is made with an imitation almond extract) but made in a facility that may contain nuts. All equipment is thoroughly cleaned to ensure no cross contamination.
  • What size are your cookies?
    Cookie sizes vary based on theme/design and the shape of the cutters, but all of my cookies average between 3 and 4 inches- I rarely make them smaller than 3 inches but I will let you know based on your designs if a shape you want is smaller. I never do sets with only one size so there will always be a nice mix of smaller cookies and larger cookies.
  • Do you offer any bulk discounts?
    We only provide a discount for bulk orders when the design is edibly printed (10% off). Since everything else that we create is done completely by hand it is incredibly time consuming and a lot of hard work! It takes the same amount of time, effort, and materials to complete the first dozen of an order as it does to complete the tenth dozen of an order. We try to do giveaways every now and then as well as offering cheaper, smaller sets in my Online Store for you to try before splurging on a Custom order.
  • I have multiple dietary restrictions- can you combine cookie variations?
    Of course! I've worked very hard to come up with recipes that accommodate dietary restrictions and still allow me to design and decorate. I've been able to experiment with Gluten-Free and Dairy-Free cookies and have found it is totally possible to combine them.
  • Can I place an order over the phone?
    I do not take orders in any form besides email or through my Online Store. Between social media messages, emails, texts, and phone calls, things can get pretty messy and confusing. It is significantly easier to have it all in one place in writing and with photos! Playing phone tag all day can also be incredibly time consuming. If you would still like to speak with me about other questions you may have, you can text or call (706) 981-8358 though response time will likely still be the same as an email.
  • Do you have vegan decorated sugar cookies?
    Not entirely yet- I have been experimenting and have come up with a great vegan dough, but have not successfully created a royal icing recipe that holds consistency enough for intricate designs and does not contain Meringue Powder (an egg product). The icing is great for simply covering a cookie to eat without the intricate designs. If you're interested in just that, feel free to reach out and we'll work with you on something! Stay tuned to see if I can master the consistency without egg!
  • Do you make cakes or other treats?
    I tried my hand at them towards the beginning of starting my business, and realized it is not a patience or skill set that I have. Thankfully, the Athens-area already has a ton of amazing bakeries! Feel free to reach out and I'll give you the names of my favorites!

HAVE OTHER QUESTIONS?

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