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Frequently Asked Questions

What kind of treats do you offer?

We focus on decorated sugar cookies but also offer traditional drop cookies and cookie cakes.

Are your cookies nut-free?

Yes! Everything at Baylee Bakes is completely nut-free and made in a nut-free kitchen. My almond-flavored cookie option is made with an imitation almond extract to ensure this as well.

Do you offer indvidual wrapping?

Yes! All of the cookies come individually wrapped and heat-sealed and are placed in bakery boxes for easy transport. The detailed ingredients label is also included. If you'd like them tied with ribbon, add $6/dozen.

How long do your cookies last? Do they need to be refrigerated?

In the heat-sealed bags, the cookies are fresh for about 2-3 weeks. They do not need to be refrigerated, but I recommend keeping them at room temperature and out of heat and humidity to avoid melting! They can also be frozen for months at a time. To freeze, simply leave in their bags and lay flat in the freezer. Take them out to thaw at room temperature 6-8 hours before eating!

How will I receive my order? Do you offer delivery or shipping?

Pickup will be from my home kitchen in Athens, GA- address is provided with Invoice. I offer delivery anywhere in Athens, GA for a $3 fee or anywhere else in the state of Georgia at a $0.50/mile one way rate. I do not offer shipping at this time for Custom Orders. It is incredibly hard to package and safely ship cookies when you are unable to control conditions once they are out of your hands. I'd hate for anyone's order to arrive broken or melted!

How far in advance should I place my Custom Cookie order?

At least 1 week notice is required for Custom Orders, though I ALWAYS suggest getting it in as soon as you know any sort of details for the best odds of me being available. I take orders on a first-come, first-served basis until I hit my weekly limit. During the holiday months, I can book up several weeks in advance! If the date you want is available, but within the 1 week period, a Rush Order charge of 20% will be applied. You can always check my Current Availability here. Bulk orders (over 100 cookies) must be placed at least 2 weeks in advance. I take a 50% deposit to secure your order date, but you are still able to cancel and get a full refund if you cancel at least 1 week before your date so it never hurts to place your order even with an unsure quantity or design. Nothing is set in stone until that 1 week time period :)

I have multiple dietary restrictions- can you combine cookie variations?

Of course! I've worked very hard to come up with recipes that accommodate dietary restrictions and still allow me to design and decorate. I've been able to experiment with Gluten-Free and Dairy-Free cookies and have found it is totally possible to combine them.

Do you have vegan decorated sugar cookies?

Not entirely yet- I have been experimenting and have come up with a great vegan dough, but have not successfully created a royal icing recipe that holds consistency enough for intricate designs and does not contain Meringue Powder (an egg product). The icing is great for simply covering a cookie to eat without the intricate designs. If you're interested in just that, feel free to reach out and we'll work with you on something! Stay tuned to see if I can master the consistency without egg!

Do you make non-cookie cakes?

I tried my hand at them towards the beginning of starting my business, and realized it is not a patience or skill set that I have. Thankfully, the Athens-area already has a ton of amazing cake-bakers! Feel free to reach out and I'll give you the names of my favorites!

What size are your cookies?

Cookie sizes vary based on theme/design and the shape of the cutters, but all of my cookies average between 3 and 4 inches- I rarely make them smaller than 3 inches but I will let you know based on your designs if a shape you want is smaller. I never do sets with only one size so there will always be a nice mix of smaller cookies and larger cookies.

How will I choose my cookie designs for an order?

After an order request form is submitted, I will email you to let you know if I can accomodate your order or not. You will be able to send your own photos or sets from my gallery for inspiration so that I have an idea of what you're interested in, but every order is completely customized so no set will be identical. If you don't have photos you can describe a theme with color preferences, names and/or phrases and I will talk through designs with you.

Can I place an order over the phone?

I do not take orders in any form besides email. Between social media messages, emails, and phone calls, things can get pretty messy and confusing. It is significantly easier to have it all in one place in writing and with photos! Playing phone tag all day can also be incredibly time consuming- I promise to be very prompt with my email responses!


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