I require that all orders purchased from the Online Shop be paid in full at the time they are placed on the website. All Custom Orders require a 50% deposit at the time of booking. A 24-hour notice is required for items in the Online Store and at least 1 week's notice for Custom Orders.

 

I require a 72-hour notice to cancel an order and receive a full refund. If you cancel within 72 hours of your order, I retain 50% of the order price for transaction fees in processing orders and refunds, ingredients ordered, and prep-work that has already been done. If you neglect to pay your invoice after 3 days with no communication, the invoice will be cancelled and we will not accept any future orders from you. Our time is incredibly valuable and we cannot afford to waste it communicating and designing for nothing.

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I always put in my best efforts to make sure that your order is decorated to the specification on your order form and in our email conversations. Please keep in mind that every order is hand-made and decorated. Decorative finishes are subject to my artistic interpretation based on our conversations. If you have very specific details or colors in mind, please provide photographs for inspiration and duplication; however, I make no claims for an exact duplication of the work done by other decorators.

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I take pride in all of my products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, immediately notify me of your concern so that I can do my best to fix it!

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I am not responsible for any damage to an order once it leaves the premises, including melting or breakage during transport or delivery. You will be given instructions on how to carry, transport, and store your order upon pick up.