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| CUSTOMER CARE |

I require that all orders purchased from the Online Shop be paid in full at the time they are placed on the website. All Custom Orders require a 50% deposit at the time of booking. A 24-hour notice is required for items in the Online Store and at least 1 week's notice for Custom Orders.

 

I require a 72-hour notice to cancel an order and receive a full refund. If you cancel within 72 hours of your order, I retain 50% of the order price for transaction fees in processing orders and refunds, ingredients ordered, and prep-work that has already been done. 

I always put in my best efforts to make sure that your order is decorated to the specification on your order form and in our email conversations. Please keep in mind that every order is hand-made and decorated. Decorative finishes are subject to my artistic interpretation based on our conversations. If you have very specific details or colors in mind, please provide photographs for inspiration and duplication; however, I make no claims for an exact duplication of the work done by other decorators.

I take pride in all of my products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, immediately notify me of your concern so that I can do my best to fix it!

I am not responsible for any damage to an order once it leaves the premises, including melting or breakage during transport or delivery. You will be given instructions on how to carry, transport, and store your order upon pick up. 

 

| WHOLESALE INQUIRIES |

I currently do not offer any wholesale options as my home bakery license only allows direct consumer sales. I also try to focus just on Custom Decorated cookies rather than mass-producing the same designs out to stores. As I grow, I hope to be able to offer wholesale only to Athens-area stores.

| PRIVACY & SAFETY |

Baylee Bakes respects the privacy of all customers and does not give out any information. Payments are made using secure third-party banking and we do not personally have access to any of your saved or previously used payment methods.

 

Any personal data collected (such as phone number, email address, or physical address) will only be used to contact you about your order. Bi-weekly email updates, coupons, and other promotional emails will only be sent if you personally sign up for them.

 

| SHIPPING POLICY |

The cookies are individually wrapped and heat-sealed and then individually wrapped in bubble wrap. They are placed in a bakery box which is then placed in a shipping box with extra bubble wrap and cushion. You can find a video of this process on my Instagram Story Highlights. Even though all items are packaged with as much care as possible, carrier conditions are out of our control. The risk of breakage, melting, or color bleeding during shipping is assumed by the buyer when the purchase is made. We are not responsible for any damage caused by the handler, wrong recipient's address or any delays that come about during shipping. Orders ship through UPS Ground which most often delivers between 2-3 days depending on your zip code. This allows your cookies to arrive to you as fresh as possible. 

 

| PAYMENT METHODS |

  • Credit / Debit Cards

  • PayPal

  • Venmo

  • Cash/Check

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